I began to email about this on 9/1/19 to various address, eventually using the contact forms on both of my Memrise accounts, all without response. I learned about trying the forum after Googling and finding a link here to another customer with a similar issues.
I registered and started this discussion around 9/5, 5 days from my initial attempts to correct the issue. I truly appreciated the attempts to help and the support ‘old-roy’ gave, but nonetheless, there was no resolution, it all led to email bot replies etc. Much appreciated ‘Olaf.Rabbachin’ tagging @MemriseSupport and @MemriseMatty on 9/6. Hearing nothing by 9/7, I posted here one more time, tried to contact @MemriseSupport and @MemriseMatty myself and still nothing for two more days until 9/9/19 - nine days from the start of the issue.
It is the lack of response which concerns me. Not related to this issue, from my other (real) Pro account, I tried the help/contact form regarding a different issue and to date, same thing, a canned answer back to the help pages etc.
Now, the matter with the wrong account is finally resolved and PayPal sent the credit to my credit card as of 9/14 (that’s a PayPal thing but part of an unwanted process.) I did allow my other, active Pro account to resubscribe because for me, Memrise has been a successful addition to my regimen for learning a language and I have two more courses in process. In fact, the old Memrise was probably one of the better apps available and I had highly recommended it.
Now, after all of the changes to Memrise with apparently more to come, the user interface in the app and some of how it works, it is becoming just ‘one more’ app of which there are too many similar indistinguishable apps in Goggle Play. My mixed Spanish study group (117 people) of young and old have been dropping their subscriptions. To be able to recommend Memrise, I would want to people to have my same learning experience and definitely not the same contact experiences I had.
Half of my group has given up on Memrise, and there are now numerous other postings here and there on the internet of people unhappy with the app interface and lack of response from Memrise staff. Some are calling it a dead/un-monitored app. I would disagree with much of that but agree that the user interface is ‘horrible’, too hard to see now with all of the yellow and more.
As it stands now, I probably will cancel my subscription the next time renewal comes around, but until then, I’ll keep an open mind and hope that it all shakes out and I can recommended Memrise, and be able to use it happily from then on.