Trying to get a refund, within 30 days of renewal period, not working

I have been trying to contact support to get a refund on the $59 it charged me to renew my subscription. I am within thirty days of this charge, but says I am not eligible… I payed for a full year of subscription last year and didn’t end up using the pro features enough to justify the membership, so I tried canceling last year, but it doesn’t seem to have worked because I was charged today. I did manage to cancel the subscription properly today, but I would like a refund because I was still charged the $59. I have graduate school, food, and rent to pay for, so every little bit is significant to me. I’ve tried using the “contact us” button and have submitted emails, but the responses seem automated and aren’t of any help.

Please help!


Anders Moen
Username: AndersMoen95

1 Like

I have exactly the same problem.
Now I have canceled my professional subscription. I still have not returned my money. Robots respond to my inquiries.
Mamrise Admins, please help us!

I’ll tag Memrise’s staff for you: @MemriseSupport and @MemriseMatty: please help with a subscription problem.

1 Like

Hi @andersmoen3,

Sorry to hear that. We checked our records and can see that we did reply to your original query via email in July (within 24 hours from your message), asking for more information to locate the transaction, but you never got back to us. Therefore, unfortunately we haven’t been able to investigate this further. To help me look into this, please send me a DM here if you can, or contact us at:

@PolenovaVV: we can see that we replied to your email two hours ago - your refund has been issued and will appear in your account shortly. :slight_smile:

Best wishes,
Memrise Team

Any further doubts or questions?

Please visit our Help page :point_right:

Or :email:Contact us


Good day! Thank you for your assistance, payment of the subscription has already been returned to me.

1 Like

Hi all, same situation
I completely forgot about my memrise pro subscription and 1 days ago it auto renewed without any warning. I would really like a refund as soon as possible. I cancelled my subscription already, can I still get a refund?

Hope to get your reply soon!!!

my Email: