Trying to get a refund, within 30 days of renewal period, memrise.com/premium/refunds not working

I have been trying to contact support to get a refund on the $59 it charged me to renew my subscription. I am within thirty days of this charge, but memrise.com/premium/refunds says I am not eligible… I payed for a full year of subscription last year and didn’t end up using the pro features enough to justify the membership, so I tried canceling last year, but it doesn’t seem to have worked because I was charged today. I did manage to cancel the subscription properly today, but I would like a refund because I was still charged the $59. I have graduate school, food, and rent to pay for, so every little bit is significant to me. I’ve tried using the “contact us” button and have submitted emails, but the responses seem automated and aren’t of any help.

Please help!

Thanks,

Anders Moen
Username: AndersMoen95
Email: andersmoen3@gmail.com

Hey.
I have exactly the same problem.
Now I have canceled my professional subscription. I still have not returned my money. Robots respond to my inquiries.
Mamrise Admins, please help us!

I’ll tag Memrise’s staff for you: @MemriseSupport and @MemriseMatty: please help with a subscription problem.

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Hi @andersmoen3,

Sorry to hear that. We checked our records and can see that we did reply to your original query via email in July (within 24 hours from your message), asking for more information to locate the transaction, but you never got back to us. Therefore, unfortunately we haven’t been able to investigate this further. To help me look into this, please send me a DM here if you can, or contact us at:

@PolenovaVV: we can see that we replied to your email two hours ago - your refund has been issued and will appear in your account shortly. :slight_smile:

Best wishes,
Memrise Team


Any further doubts or questions?

Please visit our Help page :point_right: https://memrise.helpshift.com

Or :email:Contact us

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Good day! Thank you for your assistance, payment of the subscription has already been returned to me.

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