Subscription errors

I bought my upgrade in January and since then everything has stopped:

  • I don’t recieve email reminders
  • speed review doesn’t kick in
  • listening doesn’t kick in
  • difficult words doesn’t kick in
  • I’m constantly doing classic review and new words or phrases
  • I cant use pronunciation or learn with the locals.

Its madness. I’m using my Samsung Galaxy 8 and have the latest update version. I’ve tried removing and reinstalling the app. I even have a Samsung Galaxy Tab 10 and I have the same problems on there. I’m just getting less than what I was getting on the free version!!!

I’ll tag @MemriseSupport for you, they should be able to help.

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Sent in an email, still no word, still do not have full access, no refund or update. I know the virus is going in but it’s been weeks. I’ve even been in touch through Google play and just a request to contact them via email. This is becoming ridiculous…

I don’t know why nobody of Memrise’s staff answers. There seem to be periods of activity and those of absence within their ranks, but usually they at least reply to subscription or payment issues quickly.

@MemriseSupport, @JBorrego: could you please see into this subscriber’s issue?

Hi @Cassandwitch,

Sorry we missed this. As you can imagine, with this Covid-19 situation, things are bit hectic at the moment.

We’ve just replied to the message you sent yesterday via our support page. Please check your Help section in the app. :slight_smile:

To confirm, it looks like you are learning an old course which is now unsupported, which unfortunately doesn’t offer all our premium features. We advise switching over to our new official courses which you can find at or in the app.

More information on Premium features here.

For further assistance, please feel free to reply to our in-app message.

Best wishes,

Memrise team.


How do I go about getting a refund because if I had known it would no longer be supported if I subscribed then I wouldn’t have taken a subscription out that I’ve not been able to use since January. I’ve paid for a service and, unknowingly not recieved it…

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Hi, we’ve replied to your message yesterday, please check your inbox (Profile > Settings > Help in the app) and follow up on there to proceed with this. :slight_smile: