Refund unwated subscriptions

Hi team, @MemriseSupport

I was charged this morning for my subscription renewal - which is not wanted. When I try to create a refund ticket here: https://app.memrise.com/premium/refunds/ it says that:

Refundable subscription

You don’t have any subscriptions eligible for refund.

Refunds are only available within the first 30 days from your date of purchase.

Not sure why I see it as I was clearly charged this morning. Would appreciate your help.

Thanks and regards,
Bashir.

Hi @Bashir_Magomedov89

Sorry to hear you ran into this issue.

We’ve located your latest payment and a refund has now been issued. It will be returned to your account within 5-10 days.

Many thanks and happy learning with the free plan.

Best wishes,
Memrise team.

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