This is related to Conversation ID: #48607 I made through memrise support. I’m just not sure that I will be getting a further reply from the response I got.
Could you help me out on a refund request? I had a recurring pro subscription from Jul 11 and I aimed to cancel on Jul 10, 2019 (today). However, very early at 7AM today, I got a notification that I was charged automatically for the following year already before I got a chance to cancel.
I went ahead and cancelled the subscription anyway and it is reflected on my user profile (that I will only have pro status until tomorrow) but I don’t know if the refund is already in process (as I was already charged). https://www.memrise.com/premium/refunds/ says that I have no eligible subscriptions for refund at this time.