Refund Issue

I was charged annual subscription fee few hours back. I had cancelled my subscription. When I see my plan, it is still showing me the old one i.e. expire date 9th May 2019. I tried to get it refunded by going on refund page but it hasn’t given me any confirmation. @MemriseMatty Could you please help me with this refund issue? When I go on Memrise support page and send my issue through contact us, it just sends me a generalized mail without any way of communication.

Hi,

It looks like your subscription was canceled before any funds reached us, meaning you were not charged.

Any funds taken by Google will be returned shortly :slight_smile:

You can contact the Playstore to confirm this here: https://support.google.com/googleplay/answer/7100415

I hope this helps.

Memrise.

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