I’ve been using Memrise for a few weeks now, since the new year.
Since then, despite reaching level 5 Words & Phrases: Small Talk in the course, I have been at Rank 1 with 15 points.
Every time I complete a section I get the pop up on my phone or the website that says points earned. I click “Cool, back to learning” but nothing ever changes.
To make matters worse, I recently deleted the app and reinstalled it to try and solve the issue and all of my course progress has been reset. I’m back at section 1 learning “hola”. I have no idea how I could have reset the course within the app.
Even now, I could deal with the progress reset if my Rank would grow, but despite going through a few lessons in section 1 again, I’m still stuck at 15 points.
Honestly if I wouldn’t lose my subscriber status, I would just delete my entire account and start fresh.
Note: I just started the Spanish (Mexico) course and my rank and points saved so this issue appears to be specific to the Spanish (Spain) course