Purcase Failed but The bill already generated

I subscribe memrise for monthly payment KRW9000 for each.
I already made payment through apple pay. My balance already deducted for the subscription, however when i try to use premium feature, there is note that “Purchase failed. Please try again”

I’ll tag @MemriseSupport for you, I’m sure they’ll be able to assist.

1 Like

Thanks @Olaf.Rabbachin

Hi @DenyPermana70,

Thanks for reaching out. We’ve sent you a private message about your subscription. Please get back to us on there when you have a moment :slight_smile:

Memrise team