Pro account doesn’t work - Android

Hello!
I have bought the memrise pro yearly subscription pack and I have not received any of the memrise pro benefits on my android app. I can see the subscription on my Google payments center but not the Google play store. The GPA number is GPA.3314-0616-5949-68096. I hope someone can fix this issue for me. I saw a post tagging @MemriseMatty for this. Hopefully, someone can sort this out.

Hi @josephdaniel0718 , and welcome to the forum :slight_smile:

Have you tried following the information in the Memrise FAQ?
Link: https://memrise.zendesk.com/hc/en-us/articles/360015887337-My-Memrise-subscription-with-Google-Play-didn-t-activate

If you’ve already tried it and it didn’t work, you can tag MemriseSupport (MemriseMatty no longer works at the company).

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Hi there,

I can see that the payment was cancelled for some reason and you were not charged :disappointed: Please check your Google Play account for further details.

https://support.google.com/googleplay/

I’d advise trying again and visiting Google Support to troubleshoot any other payment issues :slightly_smiling_face: But also feel free to get in touch via http://memri.se/support or in the app for further assistance.

Best,
A.

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