Poor customer service

I have sent multiple requests for customer service help and all I get are auto generated emails saying that you’ve answered my question but I’ve never responded so you’re closing the ticket request for help. What gives? Over a week and I’ve put in multiple requests for help and nothing.

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Your post seems to belong in this category:

I doubt if the administrators will see your post here, so let me tag them for you:


Hi @lightcapable51, sorry about this! We’re aware of potential deliverability issues with our emails and we’re investigating. Sorry for the confusion!

I can see you’ve gotten our latest email and you’ve replied, so we’ll take it from there. :slightly_smiling_face:


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