Offline mode


(Yihuangzhou) #1

Hi everyone! I just purchased an annual pro subscription but sadly found that the offline mode only works for the Memrise-created courses, for example, Japanese 1–7. It does not work for other courses like Genki. When I try to download Genki it stops at about 50% and tells me it has some network problems. I tried restart the phone and reinstall the app on two phones running iOS 12 and got the same result.

I use Memrise with Genki to learn Japanese and I bought the subscription and thought I could use it while commuting on the subway. I’m a little disappointed but I love Memrise and I hope this bug gets fixed soon.


Offline Download
Download Offline Not Working
(Yihuangzhou) #3

Hi Marshall! Thanks for your reply. That is strange, as I still need to download the official courses to make it work offline.

I searched the forum and found a lot of users have been struggling downloading courses and some of them saw same thing as I did, being the download stops at 50% and notifies network issue. This must be a bug then. What do you think?


#4

Official courses are not “part of the app” in the way described. They have to be downloaded for offline use just like user created courses. For what it’s worth, I just downloaded this user created course to ensure support for their offline use has not been removed. It downloaded to completion, I disabled wifi on my tablet and then started the first lesson. No problems. It worked as expected.

I’m afraid I cannot help with your problem. I just wanted to confirm that the information provided by @MarshallLanguages is incorrect. Hopefully somebody more informed than either of us will be able to step in and help you further.


(Yihuangzhou) #5

Thank you very much! I tried to download the course you linked but I got the same results—not working! I guess there’s some difference between iPad and iPhone versions too. I’ll keep an eye on the thread regarding download issues while waiting for more help. Thank you for your time!


((ノ◕ヮ◕)ノ*:・゚✧) #6

Sorry I gave false info. Just presumed.


(Gabriele Cramer Knebel2d) #7

There is a problem with downloading language courses that Memrise is aware of. See:


(Marcus W) #8

According to the Memrise support the app has problems downloading large courses.

I have a number of both official and user created courses downloaded without any problems but have been unable to download a few 1000+ word courses.


(Robert Dean9e52) #9

I’m suddenly unable to download my course for offline use (it has about 2500 words). I receive the message “Download Problem - Please check your network connection and try again,” even though I’m connected to wifi. This started happening a week or two ago. Uninstalling app, restarting phone, reinstalling app doesn’t fix.


(J Rad) #10

I just upgraded to Pro and am unable to download a language pack. I am able to download other language packs, but not all. I have tried uninstalling the app, restarting my phone and then reinstalling the app, but was still unsuccessful.

Any ideas?

Thank you


(Jim Hsu56) #11

I’m in my 7 days trial and thinking to buy the lifetime version, but I can’t download any course (French) to my phone, and no solution found.
All my 2 phones have the same problem.!
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Can any one help?

iPhone 6s iOS11.2


(Fanny Sta) #12

Hello @JimHsu56,

You will need to be already a Pro user in order to download the courses for offline use. Please let us know if you still have an issue.

Best,
Fanny


(Jim Hsu56) #13

Yes, I signed up yesterday. I have tried my own data, wifi at home, gym, office.
None of them works. @fanny_sta


(Fanny Sta) #14

Would you mind contacting me by email at fanny@memrise.com so we can look more closely into this?

Best,

Fanny


(Juankypanky) #15

Hello!
I have the same problem. I use the last iOS with the last version of the APP in an iphone 8. I am suscribed and downloaded the english course (level 4) but if I am without connection, the same creen as the other user appears and I can’t study more lessons.

Thanks in advance


(Jeff Wiwa) #16

Over four months later and no response from Memrise tea? I’m a longtime pro subscriber and have the same problems. When can we expect these bugs to be addressed? Too many bugs regularly springing up for a paid service.


(Yazaysbergpro) #17

Hello,

Facing the same problem. iPhone X , Japanese language.


(Javey Mercado) #18

I have the same concern. Quite frustrating. Any resolution on this matter?


(Robert Dean9e52) #19

I have the same problem. I made a post about it awhile back but no one responded.


(Marcus W) #20

According to the Memrise support the app has problems downloading large courses.

I have a number of both official and user created courses downloaded without any problems but have been unable to download a few 1000+ word courses.


(Nomiswerdna) #21

Please please please Memrise Team, find us a resolution.
We could do so much more learning with offline access. :+1: