My app simply won’t open

Hi

I’ve recently updated the app and IOS but the app won’t open. I have an iPhone 8.

Please advise?

Thanks

Ben

for me it is the same.
my iOS is 12.4.
it quit immediately after updating

I have a similar issue.

Hi @mucilagiuww,

In the attempt to fix this, can you please uninstall the app, restart your device and then reinstall it? This tends to refresh the system and solve the error, as well as ensuring that you have the latest version of the app.

If the issue persists after trying the steps above, can you please contact the Support team via https://memrise.helpshift.com/a/memrise-learn-a-new-language/?contact=1 with the following details :

  • Which device you are using
  • Which OS you are running
  • Which version of Memrise you are using (you can find this information at the bottom of your Settings in the app)
  • Does this happen both on Wifi and mobile data?
    *Do you have any screenshots of the error you receive?

Kind regards,
Memrise team

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