@MemriseSupport I thought this was fixed. Any way to fix it for the long term? Appreciate it on behalf of us teachers! Thanks!
Hi @sunlaoshi, sorry about this!
We’re indeed having similar issues this week as well. Our developers are currently investigating to find the root cause of the problem.
Points for the week going forward should be counting correctly, however some learners might see their points from last week haven’t been reset. Sadly there isn’t much we can do right now to fix this, but I’ll update this thread with more information as soon as I get them.
Apologies for the inconvenience.