Japanese 1 German course chatbot does not accept response


In the Japanese 1 course for German mothertongue speakers that I am currently taking, I keep getting an exercise that I am unable to finish. I am not sure if I just cannot guess the right answer or if the system is actually at fault, but the chatbot will not continue nor help me along (see attached screen shot).

Any ideas?


Have you tried giving the answer in Romaji?

Or perhaps it’s necessary to include the .

I agree, that would probably solve the quiz. Unfortunately, I am not allowed to type anything, and there is no と among the letters (katakana) that I can click (see attachment).

Sorry but I can’t really help you much then. Perhaps @KanaTsumoto can.

And, by the way, there’s a course forum for this course:

Use it if you have any more questions.

1 Like

Hi @martinu19,

Thank you @rlkirby for tagging me.

This was a bug on our end, apologies. (The expected answers are either 「ココアパウダー、バター」 or 「バター、ココアパウダー」and we used to have punctuation keyboard options but we somehow have hidden that and now you can’t give the expected answers with the given keyboard. I’ve added the comma in the keyboard options)

You might have to log out and log in again to see the changes,
I hope this helps!


Thanks for the quick response, it works now. Now I have another problem which I will report on the language forum.

Do you know if I can disable these chats altogether? They definitely exceed my level of Japanese and are therefore quite frustrating, plus I am not a huge fan of the user experience (as you may have guessed).

Hi @martinu19,
We’re sorry to hear you are experiencing this. We are now working to fix it, but it will take a bit more time. Meanwhile, there is something you can try. The next time a chat is suggested in the bar at the bottom of the screen, tap the icon with three dots and select another session.


Thanks for the hint! I found out about this option a bit later, but
forgot to post again.

I like the idea of chat rooms a lot, but they should really not appear
before I have learned all I need to know to complete the questions in
the chat.