Issue with Persian letters review

I’m doing the letters correctly but they’re not registering as correct.

Please use the following template to provide all the requested details and help us investigate faster.

  • Description of the issue: Please describe the issue in detail. e.g. do you see an error message? What is the issue preventing you from doing do? What should be the expected behaviour? Does this happen only on certain courses, levels, items, learning modes or devices?

  • Your device and browser details

  • Description of steps to reproduce the issue

  • Do you have any screenshots of the problem? Please upload them here.

Hi there, unfortunately we can’t help much without further details on this :sweat:

Kindly confirm the following:

  • Description of the issue : *Please describe the issue in detail. e.g. do you see an error message? What is the issue preventing you from doing do? What should be the expected behaviour?
  • Does this happen only on certain courses, levels, items, learning modes or devices?
  • Your device and browser details
  • Description of steps to reproduce the issue
  • Do you have any screenshots of the problem ? Please upload them here.

I look forward to your response.

Best,
A.

3 Likes

So my initial issue was “resolved” – it turns out I just needed to add extra horizontal “connector” letters on each side. But, it has cropped up again and this time that solution doesn’t seem to help.

EDIT: Hmm, looks like THREE leading connector characters are required. Weird, but OK.

Hi again,

In order for us to investigate further, could you kindly confirm the requested information?

Specifically:

  • Which course is this?
  • Your device details, OS and app version

I look forward to your response.

Best,
A.

2 Likes

Course: “Read and write in Persian (Farsi) - Alphabet”
Device: IPhone X , iOS 14.7.1
App version v2021.10.4.42641