How do I get a refund from auto-renewal

@MemriseSupport I completely forgot about my auto renewal and was wondering if it was possible to cancel the subscription and get a refund?

Hi @Nortung,

Thank you for trying Memrise.

If eligible**, you can request a refund by visiting https://memrise.com/premium/refunds on web - please make sure you are logged in with the correct Memrise username.

Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.

** Refunds are only available within 30 days from the date of subscription. Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund (unfortunately Apple do not allow developers to access the refunds system). More details about refunds here: https://goo.gl/kXNEMJ

Thanks again and happy learning with the free plan :slight_smile:

Best wishes,
Memrise Team


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