Hi I have a paid account for a year. I bought a new phone and moved to it in the google play market after that as soon as I go to memeise I wrote that I have not paid

#1

hi I have a paid account for a year. I bought a new phone and moved to it in the google play market after that as soon as I go to memeise I wrote that I have not paid.

and i changed my password, but not activated my pro account.

if you want a photo, i’ll give that.

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#2

Same issue looks like theres no fucking reps that give a fuck about us LOSSING OUR MONEY AND UNSUBSCRIBING FOREVER AND SWITCHING TO A DIFFRENT FUCKING SERVICE

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#3

Please watch your language (I suggest to remove the F… words) and be kind! I can’t help you myself but I can tag @MemriseSupport and @MemriseMatty - I’m sure they can sort things out for you.

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#4

Hi @lexiebommel1883,

We understand this is a frustrating experience, but please refrain from using profanities.

We checked our records and it seems like you created a new account, as opposed to logging in with your old one.

Can you please sign out of Memrise and then log in with the original details you used to sign up? (email / username and password).

Please note: if you originally signed up via Google, Facebook or Weibo, you will have to log in using these methods instead.

If necessary, you can reset your password by following these instructions: https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=all&s=account-settings&f=how-can-i-reset-my-password, or by visiting https://www.memrise.com/password/reset/ on web.

If you keep experiencing issues with this, please check your inbox and reply to our email (sent today). We’ll sort this out asap.

I hope this helps.

Best wishes,
Memrise team.

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#5

Hi @rededi0185,

Sorry we missed this message. We checked our records and can see that we replied to your email on August 22, 2019 - hope the issue was fixed?

If you are still experiencing this, please let us know and we’ll investigate further.

Best wishes,
Memrise team.

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