hi I have a paid account for a year. I bought a new phone and moved to it in the google play market after that as soon as I go to memeise I wrote that I have not paid. I'm throwing off you photo in as a reassert the

Just contact with the customer service they may help you as soon as possible :blush:

@MemriseMatty, can you or someone else on Memrise look into @iofm1rakol85 problem.

1 Like

Am not from customer service but it’s easy to contact them

@iofm1rakol85 When you change phones, please make sure you sign in with your original username. It sounds like you have created a new account instead of logging in with your old one :slight_smile:

You should be able to reset your password here: http://www.memrise.com/password/reset/