Help with Refund

Hello! I remember getting a Memrise subscription for 18$ a year ago, and a year later it renewed again for 60$. I would like to get a refund. It’s been about a week, way less than the 30 days limit but when I go to the refund link it says I’m ineligible. Thank you! :slight_smile:

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@MemriseSupport Hello if I can get some help with this issue I would be grateful.

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