Finished courses show up as "unfinished"

I’m glad to know I’m not the only one with this issue. It’s annoying!

I have this same problem, since I was forced to update Memrise last night. (I finally made “Overlord” and it must have broken the older version of Memrise I was using.) It looks pretty much like that last screenshot with courses that I completed years ago showing up as incomplete. When I tested a course I was able to “learn” the words I’d done that now show up as unfinished.

Hi MemriseMatty, how can I get a refund? I’ve cancelled my premium account and want a refund for at least the rest of my time.

@MemriseSupport I’m having the same issue with my Japanese 2 course. It’s perpetually in learn mode and has an error whenever I try to actually learn. I have an ignored word (ATM). I am also using Android on a Google pixel2 phone.

Hi All:

I’m not using the Android app, but the error message that @jklingen9290 reminded me of something that happened when I was creating a course on the web. After making several updates to my course, I frequently saw the “Sorry, there was an error loading the session” warning. The issue turned out to be phantom entries (i.e., old course entries that were supposedly removed but weren’t - another memrise bug). To rule out this possibility, you might want to have a look on the phantom entires thread in Course Creators - [Userscript] Attempt to Eliminate Phantom Entries

Of course, I imagine that this error message appears any time that a course has an issue and have nothing to do with phantom entries.


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Four times I’ve run into the problem of completed courses not being market as complete. And it’s not always just a discrepancy of 1 word. In one case there’s a discrepancy of as many as 7 words, plus the discrepancy can be to either side of the total number of words (ie. it’s not only the numerator that is less than the denominator, but also the inverse). The problem can show up in both the web version (Chrome) and app (Android) for each completed course:

– 437/444 words learned (0 ignored words)
– Web: Incomplete (in learn mode, but cannot load session)
– App: Incomplete (in learn mode, but cannot load session)

In this course, levels 2, 4, 6, 9 are missing in the web version (seem to have previously existing but now been deleted). In the app, the level numbers have been reordered so that no “gaps” show up (ie. highest level number is 17 in the web version, but only 13 in the app). No “multimedia” levels.

– 898/899 words learned (0 ignored words)
– Web: Incomplete (in learn mode, but cannot load session)
– App: Incomplete (in learn mode, but cannot load session)

This course contains 2 “multimedia” levels (which only show up in the web version): Level 1 which is simply a credits text without any words to learn + Level 25 which is also just text without any words to learn.

– 965/964 words learned (0 ignored words)
– Web: Complete
– App: Complete

This course is marked as completed in both the app and the web version - but only very recently for some reason. And still, the numerator for learned words is strangely larger than the denominator. The course has the same number of levels in both the web version and in the app. No “multimedia” levels.

– 80/79 words learned (0 ignored words)
– Web: Complete
– App: Incomplete (and not even in learn mode)

Again, the numerator is larger than the denominator. Level 1 is a “multimedia” level without any words to learn, only a link to a Youtube video. The level only shows up in the web version, and the remaining levels have been renumbered in the app.

To me, there is no clear pattern, as the discrepancy is to both sides of the total number of words. Plus, the discrepancy can be more than 1 word, and learn mode can both be broken or not even showing up when the course is marked as incomplete. Lastly, “multimedia” levels don’t need to be present for the problem to occur, and both the web version and the app can be affected.

Ignored words seem to have nothing to do with it, as I’ve previously un-ignored words with no effect. Ignoring words merely changes the number of total and learned words accordingly. Likewise, uninstalling and reinstalling the app does nothing.

What @Ieuan_ab_Arthur says is something I’ve seen others hint at elsewhere. Perhaps these problems have to do with course rearrangements (deletions/additions/spelling corrections etc.) after initial publication? Or bugs due to “transmission errors” when updating?

Like @Nate022, I also don’t find this to be simply a “cosmetic bug”. And I also find it interesting (amusing?) that the course with the largest discrepancy of 7 words is actually an official Memrise course. :slight_smile:

Something being done about this clearly frequent issue seems way more important than actual cosmetic changes. Especially for those of us who are paying for this buggy experience.

Yeah - I’ve stopped paying for Memrise and moved to another app due to this bug and the lack of support from the Memrise team. Amusingly (not really), while I was offered a refund from customer support a few times during my time of patience and asking when the issue would be fixed, once I actually cancelled my subscription and asked for the previously offered refund I’ve received a complete lack of response from any of the official channels or on this course forum.

Thanks for adding this @leuan_ab_Arthur. You’re definitely right that it’s not only tied to ignored words. I’m getting the same problem in Japanese 3 and I haven’t ignored anything. There are 2 “phantom” entries that take up space but don’t exist and prevent me from completing the lesson:

Im having the same issue on my Samsung S7

I’ve encounterd the same problems with 2 courses. There is nothing more to learn, still it says not completed.

FWIW, I’ve listed this bug along with a whole bunch of others here.

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I also have a course “Learn French Conjugation” of which I’ve learnt 1888/1889 but I cannot locate another word to learn so I can’t finish it. Here’s the link:

I have not ignored any words and haven’t found an answer in the forum anyway (it is possible I may have missed it). Can @MemriseMatty or someone else at Memrise kindly provide an answer?

Hi @MaxineDownunder - The issue likely relates to one of these bugs:

Apologies for any inconvenience.


Thanks for the links @MemriseMatty. I’m not using Decks (as yet). I have the same problem on the web (Mac) and mobile (Apple). There are no ignored words. Possibly it’s a Ghost Words issue - not sure. Thanks again!

The issue has finally been fixed with 2.94_18528 (23/02/2020).

I too experience this issue.

i have the issue on the web with the mandarin official courses, among others. For ex Mandarin 2 shows a 6 items discrepancy, maybe because of the only-for-the-app levels? (which i had to ignore)

p.s. why does this thread carry the “resolved” sign?

I flagged it after I thought the problem would have been resolved. Since you guys are obviously still experiencing the problem, I have removed it again.
@JBorrego: would you please take a look?

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could you please elaborate? what course are you experiencing this on? are you on the latest Android build? 2.94_18528


Hey there, are you talking about the android issue? or item discrepancy on web? if so, that is a different issue than this one.