Error message: Whoops. Could not load the session. Sorry. 403 (FORBIDDEN) error calling web API /progress/register/

Please could someone help- this message is displayed with every course I use- old or new. I’ve cleared cache, my history, opted out of beta and nothing seems to be working. I’ve got exams soon so a little stressed :confused:

Hi @QuaCkqUaCK385 and welcome to the forum!

I see one other reference to this problem here on the forum, but no response.
I’ll tag @MemriseSupport and @ale_c for you, hopefully they can help out!

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I’m getting the following error after speed review tests:

Whoops. Could not load the session. Sorry.

403 (FORBIDDEN) error calling web API /progress/register/

Hi all, sorry to hear you’re experiencing this.

This is in our backlog - internal code WEBSITE-2786. We hope to have it fixed asap, as we keep improving and ironing out issues on the Beta sessions.

In the meanwhile, you should be able to fix this issue by disabling Alpha and Beta.

Thanks for your patience,
A.

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Thanks for all your help- I’ve turned off beta mode but it still doesn’t work. Is there anything else I could try?

Hi @QuaCkqUaCK385, it looks like you still had Alpha enabled. We’ve now turned this off for you. Let us know if you still have problems :slightly_smiling_face:

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