@Olaf.Rabbachin happy forum anniversary To mark this occasion, I thought I’d reflect a bit on the communication point that you and some others have raised.
I understand why you and many others are frustrated that Memrise hasn’t been listening over the past months/years. If I were in your shoes, I think I would also be frustrated. Without justifying it and only explaining it - the reason why Memrise has done a bad job of listening to views here is that the focus of the company has been to develop the official courses. This forum is wonderful - not only for learners to help each other but also for us to listen to you - but it indexes very heavily on users who create/learn on community courses. As a result, opinions on the forum about what Memrise should improve or change skew in one direction, but this is often not the direction that fits with developing the official courses. Ed talks about the company’s change in strategy in the Decks blog post. I think we should have made this explicit and transparent a long time ago as it would have reduced lots of frustration.
On ‘why we didn’t you ask the community about whether to do Decks?’ - it was because having separate products for community course learning and official course learning is something Memrise as a company needs to do, so we felt that positioning it as something that may or may not happen wouldn’t have been genuine. The official courses and the community-created courses are two very different products, with users that have very different needs, so trying to cater to both in one place makes things complicated for us and the experience worse for you. Ed also touches on this in the Decks blog post.
On ‘Ok Decks is happening, but why didn’t you ask us for feedback on the plan’? - I think this one is more nuanced. We tend to receive a lot of angry messages on the forum, so many people who work at Memrise are hesitant to engage anymore (although the majority still read). When it feels like someone only shouts at you, you become less likely to ask them for their opinion. We did actually get feedback from 5-10 heavy course creators by phone and email conversations in early Jan because we knew those conversations would be less shouty. For anyone here who is frustrated, I’d encourage them to voice their frustrations in a non-aggressive way. That will help the two-way dialogue on the forum to open up, which everyone wants.
Although it may not seem like it, I think Memrise is getting better at listening and being transparent. I can say that we’ve heard the feedback about the lack of a mobile app/offline mode for Decks - it has led us to look again at that. And we’ve taken steps recently to be more transparent - the blog post, the engagement here on the forum, the invitation to our office next week. I hope that will continue.