Completed levels sometimes show as uncompleted on the App

Completed levels sometimes show as uncompleted on the App.

Eg this » course «

Details to follow.

Hi @MemriseSupport,

I’ve just quit the App (to update it), but it’s showing levels without a flower on this course, yet they are fully planted.

This BUG has been around for quite a while.

Thanks for reporting. Do you have a screenshot? Does the grown flower eventually return or do you need to learn everything again?

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Thanks for your interest @MemriseSupport.

Here is the App screenshot.

And here is it on the pc

As I said this is a very common problem.

I usually have to learn them again.
I’ve even Quit etc and waited days.
I’ll try to leave this one alone.

By the way (and this might have nothing to do with the problem itself): did you notice that it’s level 7 in Android and 8 on the web?

Maybe the multimedia-levels which are located in between levels cause the problem. I have only seen them at the beginning and the end of courses until now …

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Thanks - I did wonder about that.

I’ll leave it for now Olaf, but change the order if @MemriseSupport want me to - they may want to investigate and solve this problem.

All the courses I support have that set up.

However it’s never the whole level but only some which are un-planted.

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Here’s another example @MemriseSupport.

(I haven’t quit the App yet)

Thank you for these details @DW7, I’ve now raised this bug to our developers to investigate the issue and will update when we hear more. Please let us know if you have any further details in the meantime.

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Hi @DW7, we’re looking into this right now. We haven’t been able to reproduce this issue, but have found the following which can affect consistent syncs:

  • If ignore all words in the level on web the level will look like “not started”. On Android the level will be completed.


  • If you fully learn the word in the learning session on Android and close mid-session, on Android the word will be fully grown, but on the Web it won’t be fully grown.

Does this look/sound familiar?

Thanks for looking into this, but it’s actually the other way round, viz it’s fully learned on the web but not on the App.

PS

It’s been a long time so I’ve forgotten, but in the above course Settimana 6 there is one item partially learned on the App full full flower on the Web.

If I find any more I’ll add them to this thread.

Sometimes it’s just easier to complete the level on the App as well to solve the problem!