Bug reports guidelines - Please read this before posting a new bug report (Website)

If you have found an issue using the Memrise website and would like to report it, please read our guidelines first.

Many times, unexpected behaviour is mistaken for a broken or nonfunctional feature. Before submitting a bug report, please do use the Search feature to see if threads about the issue you are experiencing already exist.

We are enforcing a strict bug reporting policy, which means that if your report doesn’t meet the criteria, it will be ignored or removed.

Please note:

  • Only technical issues are to be reported. Any Content issues should be reported in their corresponding forums.

Your report must include

  • Your Memrise Username
  • Device and Browser used when experiencing the issue. If you experience the issue on more than one platform, provide details of all of them.
  • Date of first occurrence
  • Frequency of occurrence
  • Description of steps to reproduce the issue

If possible, please also include

  • Screenshots and/or videos of the problem

DISCLAIMER:

  • Individual reports will only receive a reply if our Technical team requires more information.
  • If you do not receive a reply, we are most likely already aware and working on the issue you reported.
  • In the event of a critical issue, a status report will be announced to the community via this forum category.

I’m really beginning to wonder.

2 Likes

Why should people use this category?

How about we ask,
why should people use this forum? (since no one seems to have the courtesy to reply or fix the bugs we are reporting)

3 Likes

I think I would prefer that they didn’t reply at all then to keep getting the snotty “I’m not having this problem” message.

either way. plain rude.

1 Like