Bought a subscription through ios store but it will not activate. Support is useless

As the title says I bought a subscription through the IOS app store but Memrise will not recognize it. I have tried “restoring purchases” as well as uninstalling and reinstalling the app to no avail. The support chat is useless and from what I can tell from a brief internet search, Memrise seems to have given up on responding to that. Has anyone else experienced this issue?

Hi @dane027785 :slight_smile:

Have you tried the FAQ & Help tips for iOS? The link is:

If you have already tried, you can ask for help in this forum for MemriseSupport by adding the “@” symbol in front of the username, as I did with your name.

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Yup, I already looked through that page and followed its suggestions.

Help me @MemriseSupport!

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Hi, sorry to hear you’re experiencing this issue!

We can see that you haven’t replied yet to our latest message in the in-app conversation. To help us look further into this and get the necessary details to solve the problem, please send us a follow-up message in the existing conversation in the app (under the Help section). :slight_smile:

Thanks,
Memrise Team


Any further doubts or questions?

Please visit our Help page :point_right: https://memrise.helpshift.com

Or :email:Contact us

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I also purchased the service, but I cannot activate the member.

Hi @lmllhr,

Thanks for letting us know. Sorry to hear that!

Can you please try the following steps:

  • First of all, please ensure you are logged in on Apple App Store with the same Apple ID you used to make the purchase
  • In the Memrise App (iOS), tap the :star: ‘Plans’ tab
  • Scroll to the bottom of that page
  • Click ‘Restore Purchase’

That should activate your membership. If you keep experiencing issues, please contact us in the app (Profile > Settings > Help) or here and we’ll investigate further.

Best wishes,
Memrise team

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My Apple account number 2366230014@qq.com my order number - MK9TGKBDM5 my MEM RISE account lmllhr@163.com. I bought a three-month service on September 17. After sending an email to reflect the issue, the course has been completely unlocked, but there are many features that are not unlocked – not available. Additional screen recording

(Attachment My screen recording (2).mp4 is missing)

My Apple account number 2366230014@qq.com my order number - MK9TGKBDM5 my MEM RISE account lmllhr@163.com. I bought a three-month service on September 17. there are many features that are not unlocked .

My plans tap didn’t have restore purchase. Please show me how to do

Hi @Mututumu,

I can confirm that your Memrise subscription is currently active on your profile. Please ensure you are logged in with the correct details (username: Mututumu)

You can read more about Memrise features and their availability at https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=all&s=getting-started&f=which-features-does-memrise-offer-1570792034

I hope this clears any confusion.

Best wishes,
Memrise Team


Any further doubts or questions?

Please visit our Help page :point_right: https://memrise.helpshift.com

Or :email:Contact us

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Hi @lmllhr,

We checked our records and can confirm that your membership was correctly activated in September 2019 and we confirmed this via email. :slight_smile:

Best wishes,
Memrise team.

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