Bought a subscription through ios store but it will not activate. Support is useless

As the title says I bought a subscription through the IOS app store but Memrise will not recognize it. I have tried “restoring purchases” as well as uninstalling and reinstalling the app to no avail. The support chat is useless and from what I can tell from a brief internet search, Memrise seems to have given up on responding to that. Has anyone else experienced this issue?

Hi @dane027785 :slight_smile:

Have you tried the FAQ & Help tips for iOS? The link is:

If you have already tried, you can ask for help in this forum for MemriseSupport by adding the “@” symbol in front of the username, as I did with your name.

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Yup, I already looked through that page and followed its suggestions.

Help me @MemriseSupport!

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Hi, sorry to hear you’re experiencing this issue!

We can see that you haven’t replied yet to our latest message in the in-app conversation. To help us look further into this and get the necessary details to solve the problem, please send us a follow-up message in the existing conversation in the app (under the Help section). :slight_smile:

Memrise Team

Any further doubts or questions?

Please visit our Help page :point_right:

Or :email:Contact us

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