BIlling bug, unnending charges

(Skytd) #1

I believe there has been a massive bug with my account.
Back in 2017 I bought a year subscription of Pro and later on cancelled it.
However back in 2018 (may) I was charged again for it?? And I didn’t even had the pro features in my account. It was a ghost charge in my credit card.
Honestly, I felt like I was robbed lol.
Staff didn’t answer my e-mails so I opened a dispute. The credit card company gave my money back, but it was a huge nuisance. And now in 2019 (may) I was charged again?? (and again, no changes in my account)
Do I have to delete my account or something?
All I want is to delete my credit card information from the website and get my money back. I don’t want to open another dispute. This is awful.
Please! someone from staff help me! :<

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(Amanda Norrsken) #2

@MemriseSupport

I hope someone on the team can sort this out.

(Memrise Matty) #3

Sorry to hear this!

It looks like your cancelation did not come through (correctly) and you were charged.

We have now refunded the most recent subscription and canceled future payments :+1:

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