I cancelled my subscription a year ago, the 5th of November of 2018. I was susbscribed with Google Pay subscriptions, cancelled and refunded with them without a problem after two years of subscribing to you. Haven’t used the app since, but got billed the 5th of November of 2019.
I’ve tried talking with support but they say they can’t do anything about it, even though I cancelled the subscription a year ago an in the worse case I am in the 30-day-refund period for the full-year subscription.
It seems to be a bug on you communitacion with Google, but already spoke with Google and they refuse to do anythoing about it. What is the next step? I confirmed with my bank that I got billed with the concept of:
Memrise Pro - Annual International 50 (Memrise: Learn a new language) 23,50 EUR Total 23,50 EUR
The automatic link for https://www.memrise.com/premium/refunds/ doesn’t work, and my account doesn’t have the Premium features enabled. This seems a bug on your side, but support refueses to help.